امیرحسین گل پسندحق

Today's organizations operate in a turbulent environment. An environment with many changing variables that are difficult to predict. In this environment, the awareness of the performance of the organization shows how much the cost and time spent were effective in achieving the organizational goals.The general purpose of the research is to compile indicators and criteria for evaluating the performance of the federation and design a suitable model for evaluating the performance of its activities based on the EFQM model. In this research, first, the subject information was collected with a research plan, and then a questionnaire designed in cooperation with the shooting federation was given to the heads of the federation, vice-heads, staff, national team players, referees and coaches, and heads of delegations. A total of ۱۰۲ questionnaires were obtained. Data collection was done using individual demographic questionnaire and EFQM standardized questionnaire in ۹ areas of leadership, policy and strategy, employees, process, resources and partnerships, employee results, community results, customer results and key performance results. Finally, the collected data was subjected to statistical analysis. The reliability of the questionnaire was calculated using Cronbach's alpha test of ۰.۹۸۷. Also, single sample t-tests, independent t-tests and analysis of variance were performed using    software and ANOVA analysis of variance and estimation and fitting of the model using Lisrel software, and in this way the significance test and model design were performed. The performance evaluation of the shooting federation was done based on the EFQM model. The shooting federation scored ۲۴۷.۰۴ out of ۵۰۰ points in the enablers dimension and ۲.۲۵۲ out of ۵۰۰ points in the results dimension. In total, the Shooting Federation of the Islamic Republic of Iran managed to score ۴۹۹.۲۴ points out of a total of ۱۰۰۰ points. Keywords: Performance evaluation, index, organizational excellence model EFQM, Shooting Federation