زهرا نیکویی

Currently, In Most Organizations, Especially Service Centers, The Key To Maintaining And Maintaining Customers' Enthusiasm For The Growth Of Organizational Performance Depends On The Provision Of High-Quality Services. Therefore, Improving The Quality Of Service Delivery Can Lead To Gaining A Competitive Advantage And Improving The Performance Of The Organization. Therefore, The Organizations That Leave A Part Of Their Activity To Their Agencies Should Always Evaluate Their Performance. Which Includes Both Quantitative And Qualitative Criteria, And Careful Selection And Representation Is Actually The Selection Of Potential Partners Who Can Help Us Achieve Our Goals. In This Research, It Will Be Investigated And Selected The Appropriate Agency For Electronic Payment Companies Using Fuzzy . A Payment Service Provider, Or Provides Online Services To Stores To Accept Electronic Payments Through A Variety Of Methods (Such As Credit Cards, Bank Based Payments Such As Direct Debits, Wire Transfers, And Electronic Banking). Usually, Use The Software Rental Model To Provide A Variety Of Payment Methods And Form A Payment Gateway For Customers (Merchants). There Are More Than ۹۰۰ s In The World, With Over A Third Serving Europe And North America. ۱۲ Companies Are Active In Iran, Whose List Is Announced On Shoprak Website. The Current Research Is Divided Into Several General Parts, Part Of It Seeks To Identify The Most Important Service Characteristics That Are Important For The Organization, The Characteristics That The Provided Services Must Have, As Well As Identifying The Most Important Criteria For Evaluating The Agency And Accessing The Importance Of These Criteria. With The Help Of Forming A Quality House Matrix. Another Part Is The Calculation And Evaluation And Ranking Of Agencies Using The Fuzzy Vicor Method, And The Contribution Of The Components Obtained In The Previous Part Will Be Used To Coordinate With Vicor In This Part. Then The Collected Data Will Be Analyzed. Based On The Results Obtained From The Research Results, An Attempt Will Be Made To Answer The Research Questions And Then The Feasibility Of The Hypotheses And The Status Of Reaching The Goals Will Be Examined